PERU RESERVATIONS E.I.R.L.
Last Updated: September 18, 2025
At PERU RESERVATIONS E.I.R.L., we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with Peruvian Personal Data Protection Law No. 29733 and its regulations.
By using our services and providing your personal data, you consent to the practices described in this policy.
Company Name: PERU RESERVATIONS E.I.R.L.
RUC: 20602419763
Address: Apv francisco palao A-2, calle el olivo, San Sebastián, Cusco, Peru
Email: info@peru-reservations.com
Phone: +51 958 748 089 / +51 969 373 000
As the data controller, we are responsible for processing and protecting your personal data in compliance with applicable Peruvian data protection legislation.
We may collect the following types of personal information when you interact with our services:
We process your personal data exclusively for the following purposes:
Processing and confirming your tour bookings, managing cancellations and modifications.
Coordinating with hotels, transport providers, guides, and other service suppliers to deliver your tour experience.
Sending booking confirmations, itinerary updates, travel advisories, and responding to your inquiries.
Processing payments and issuing invoices and receipts for your bookings.
Ensuring passenger safety during tours, emergency assistance, and compliance with travel regulations.
Complying with legal obligations, including tax reporting, government permits (Inca Trail), and regulatory requirements.
Analyzing customer feedback and preferences to improve our services and offerings.
Sending promotional offers, newsletters, and travel tips only if you have opted in to receive marketing communications.
We do not sell, rent, or trade your personal data. However, we may share your information with:
We share necessary information with hotels, transport companies (trains, buses), restaurants, tour guides, and other service providers to deliver your booked services. These providers are contractually obligated to protect your data and use it only for the specified purposes.
We use secure third-party payment gateways to process credit card and online payments. We do not store complete credit card information on our servers.
We share data with Peruvian government agencies when legally required, such as submitting passenger information for Inca Trail permits (SERNANP), tax authorities (SUNAT), or immigration authorities.
In case of medical emergencies, we may share your health information with medical personnel, hospitals, or insurance companies to ensure proper care.
We may disclose personal data if required by law, court order, or to protect our legal rights or the safety of our passengers and staff.
As a Peruvian travel agency, your personal data is primarily processed within Peru. However, in some cases, your data may be transferred internationally:
In all cases, we ensure that adequate security measures and data protection standards are in place.
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure:
SSL/TLS encryption for data transmission on our website
Restricted access to personal data on a need-to-know basis
Regular training for employees on data protection practices
Password-protected systems and secure cloud storage
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations:
After the retention period expires, we will securely delete or anonymize your personal data.
Under Peruvian Law No. 29733, you have the following rights regarding your personal data:
Request information about what personal data we hold about you and how we use it.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
Object to the processing of your personal data for specific purposes, such as marketing communications.
To exercise any of these rights, please contact us at:
We will respond to your request within 20 business days as required by Peruvian law. You may need to provide proof of identity to process your request.
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic:
Required for basic website functionality (e.g., session management, security). These cannot be disabled.
Help us understand how visitors use our website (e.g., Google Analytics). These are optional and can be disabled in your browser settings.
Used to deliver relevant advertisements and track campaign effectiveness. You can opt out of these through your browser or ad settings.
You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.
Our services are not directed at children under 18 years of age. When minors travel with our agency, their personal data is provided by their parents or legal guardians who consent to the processing of such data on behalf of the minor.
For minors traveling, we require:
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any significant changes will be communicated through:
The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.
If you believe your data protection rights have been violated, you have the right to file a complaint with:
Autoridad Nacional de Protección de Datos Personales
Entity: Ministry of Justice and Human Rights of Peru
Website: www.minjus.gob.pe
Phone: (01) 311-8989
However, we encourage you to contact us first so we can address your concerns directly.
If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to us:
