PERU RESERVATIONS E.I.R.L. • Last Updated: March 6, 2026
By making a reservation through any channel (website, email, social media, WhatsApp, or in person) with PERU RESERVATIONS E.I.R.L., the client automatically and fully accepts all terms and conditions described below. Please read carefully before proceeding with any payment.
By confirming your reservation with PERU RESERVATIONS E.I.R.L. (hereinafter referred to as "the Company"), the customer (hereinafter referred to as "the Passenger" or "the Client") expressly and irrevocably declares that they have read, understood, and accepted in their entirety the terms and conditions described herein, which govern the contractual relationship for the provision of tourist services.
The Company reserves the right to update or modify these terms at any time without prior notice. Clients are advised to review them periodically. If the client does not raise an explicit objection after receiving the booking documentation, it is assumed that they agree with all terms.
Reservations can be made through the following official channels:
A reservation is considered 100% confirmed only when the client receives a written confirmation (email) from Peru Reservations, after verification of the corresponding payment.
It is the sole responsibility of the client to ensure that all information provided is correct and matches exactly with their official travel documents. The data required to complete a booking includes:
In accordance with the Peruvian Personal Data Protection Law (Law No. 29733), the Company acts as the controller of the personal data provided by the Passenger. This information will be used confidentially and exclusively for the following purposes:
The Passenger may exercise their rights of access, rectification, cancellation, and opposition (ARCO) by contacting us through our official channels.
To confirm any service, a non-refundable initial deposit is required. The deposit amount depends on the type of service booked:
| Type of Service | Required Deposit |
|---|---|
| Multi-day tours (Inca Trail, treks, Machu Picchu tours 2D+) | 50% of total |
| 1-day tours and short excursions | 100% of total |
This deposit is 100% non-refundable and non-transferable under any circumstances, including medical emergencies, as it is used immediately for the purchase of permits, entrance tickets, train tickets, hotel reservations, and other services with suppliers.
The remaining balance must be paid in full at least 48 hours before the tour start date. The traveler will not be able to start the tour without having completed the full payment. Failure to settle the balance within the specified timeframe may be considered a cancellation by the client and will be subject to the penalties outlined in Section 7.
All bank fees or transaction charges generated are the sole responsibility of the client.
Our itineraries are designed as a travel guide. PERU RESERVATIONS E.I.R.L. reserves the right to modify the order of excursions, accommodations, or routes for operational, logistical, force majeure reasons, or to optimize the traveler's experience, while always ensuring that all included services are provided.
Train routes and schedules are subject to availability from railway companies (PeruRail, IncaRail). The itinerary may be adjusted as necessary. The Company commits to informing the client of any significant changes as far in advance as possible.
Date changes are subject to a minimum penalty of US$200.00 per person. The final amount may vary depending on the tour booked.
This penalty exists because the original tickets (Machu Picchu, trains, etc.) are forfeited and non-refundable. The penalty covers the acquisition of new tickets.
Tickets for Machu Picchu, trains, and other destinations are non-refundable and non-transferable.
All cancellation requests must be submitted in writing (email) through our official channels, by the same person who made the reservation.
60% of the total tour cost is retained. The remaining 40% is refunded.
80% of the total tour cost is retained. The remaining 20% is refunded.
No refund is issued. 100% of the total tour cost is retained.
Certain services, due to their nature of immediate issuance and supplier policies, are non-refundable under any circumstances:
*These services are invoiced and paid to the provider immediately upon booking.
If the client decides to abandon the trek or tour once it has started, no refund will be issued. All subsequent additional costs (meals, accommodation, alternative transportation) will be the sole responsibility of the client.
If the client is unable to begin or continue the trek/tour due to health problems, no refunds will be issued. Company staff will accompany the participant to the nearest emergency assistance. Evacuation costs (including helicopter) and medical treatment are the sole responsibility of the traveler.
No refund will be provided for services not used due to the Passenger's voluntary decision (e.g., choosing not to take a train, leaving a tour midway, not showing up for a briefing). Absences from briefings or the tour departure point are considered no-shows, with no right to a refund.
PERU RESERVATIONS E.I.R.L. shall not be held liable nor provide a full refund for interruptions, modifications, or cancellations of services due to circumstances beyond our direct control, including but not limited to:
If a service cannot be provided due to a pandemic or other global event, no refunds will be issued. An open ticket will be offered to use the service on an alternative date, subject to availability.
*Additional expenses incurred by the client (extra hotel nights, meals, replacement flight tickets) will not be covered by the Company, reinforcing the necessity of adequate travel insurance.
It is their responsibility to provide accurate and complete personal information (full name as it appears on travel documents, date of birth, nationality, etc.) for the correct issuance of tickets and reservations.
They must carry their original passport and/or identification document used for the reservation throughout the entire trip. The passport must have a minimum validity of 6 months beyond the travel date. If you renew your passport before the trip, you must inform us immediately and send a photo of both documents. It is the Passenger's responsibility to verify visa requirements and necessary documentation for entry into Peru.
For passengers over 70 years of age participating in hiking and/or adventure tours (such as the Inca Trail, Salkantay, etc.), it is mandatory to present an updated medical certificate confirming good health and physical fitness, issued no more than 30 days prior to the tour start date. If the certificate is not presented or relevant medical information is omitted, Peru Reservations may refuse to provide the service without a refund.
The Company strongly recommends that the Passenger purchase comprehensive travel insurance covering, at a minimum: trip cancellation, medical assistance, emergency evacuation, medical repatriation, and lost luggage. PERU RESERVATIONS E.I.R.L. shall not be responsible for expenses incurred due to lack of insurance coverage.
The Company reserves the right to immediately suspend services, without any refund, if the Passenger shows signs of drunkenness, use of prohibited substances, disorderly conduct, or behavior that risks their safety, the safety of other passengers, the guide, or equipment. All expenses resulting from this suspension will be borne by the Passenger.
Inca Trail permits are personal, non-transferable, and non-refundable. No name changes or date changes are allowed after the permit has been purchased. These conditions are imposed by the Peruvian Government (Ministry of Culture), not by the agency.
If the Inca Trail is declared closed due to natural calamities, maintenance, or government order, Peru Reservations will offer an alternative trek of similar characteristics.
PERU RESERVATIONS E.I.R.L. acts as an intermediary (tour operator) between the Client and the final service providers (hotels, airlines, railway companies, restaurants, etc.). Therefore, the Company shall not be held liable for injuries, personal damages, property loss, accidents, delays, irregularities, or expenses incurred resulting from acts, omissions, or negligence of such providers.
Peru Reservations' financial liability is limited to the total amount paid for the tour.
By participating in Peru Reservations tours, the client authorizes the use of photographs and videos taken during activities for promotional and marketing purposes, without financial compensation. If the client does not wish their images to be used, they must notify us by email before the start of the trip at info@peru-reservations.com.
These terms and conditions shall be governed by and interpreted in accordance with the laws of the Republic of Peru. For any dispute or discrepancy arising from the interpretation, execution, or breach of this contract, the parties expressly submit to the jurisdiction of the Courts and Tribunals of the city of Cusco, waiving any other jurisdiction that may otherwise apply.
For any inquiries, clarifications, or to exercise your rights regarding your personal data, please contact us through our official channels:
Apv Francisco Palao A-2, Calle El Olivo, San Sebastian, Cusco, Peru
