Política de Privacidad | Peru Reservations

Política de Privacidad

PERU RESERVATIONS E.I.R.L.

Última Actualización: 18 de Septiembre de 2025

Tu Privacidad Nos Importa

En PERU RESERVATIONS E.I.R.L., estamos comprometidos con la protección de tus datos personales y el respeto de tu privacidad. This Política de Privacidad explains how we collect, use, store, and protect your personal information in accordance with Ley de Protección de Datos Personales del Perú N° 29733 and its regulations.

Al utilizar nuestros servicios y proporcionar tus datos personales, consientes las prácticas descritas en esta política.

1. Responsable del Tratamiento de Datos

Razón Social: PERU RESERVATIONS E.I.R.L.

RUC: 20602419763

Dirección: Apv francisco palao A-2, calle el olivo, San Sebastián, Cusco, Peru

Correo Electrónico: info@peru-reservations.com

Teléfono: +51 958 748 089 / +51 969 373 000

As the data controller, we are responsible for processing and protecting your personal data in compliance with applicable Peruvian data protection legislation.

2. Qué Datos Personales Recopilamos

We may collect the following types of personal information when you interact with our services:

Datos de Identificación

  • Full name (as it appears on passport/ID)
  • Date of birth
  • Nationality
  • Passport or ID number
  • Gender

Información de Contacto

  • Email address
  • Phone number (including WhatsApp)
  • Mailing address
  • Emergency contact information

Información de Pago

  • Billing address
  • Payment method details (processed securely through third-party payment gateways)
  • Transaction history

Salud y Requisitos Especiales

  • Medical conditions relevant to tour safety (e.g., altitude sickness susceptibility)
  • Dietary restrictions or allergies
  • Mobility limitations
  • Medical certificates (for passengers 65+ on adventure tours)

Preferencias de Viaje

  • Tour selections and itinerary preferences
  • Accommodation preferences
  • Special requests

3. Cómo Usamos Tus Datos Personales

We process your personal data exclusively for the following purposes:

Gestión de Reservas

Processing and confirming your tour bookings, managing cancellations and modifications.

Prestación de Servicios

Coordinating with hotels, transport providers, guides, and other service suppliers to deliver your tour experience.

Comunicación

Sending booking confirmations, itinerary updates, travel advisories, and responding to your inquiries.

Procesamiento de Pagos

Processing payments and issuing invoices and receipts for your bookings.

Seguridad y Protección

Ensuring passenger safety during tours, emergency assistance, and compliance with travel regulations.

Cumplimiento Legal

Complying with legal obligations, including tax reporting, government permits (Inca Trail), and regulatory requirements.

Mejora del Servicio

Analyzing customer feedback and preferences to improve our services and offerings.

Marketing (con consentimiento)

Sending promotional offers, newsletters, and travel tips only if you have opted in to receive marketing communications.

4. Compartir Tus Datos Personales

We do not sell, rent, or trade your personal data. However, we may share your information with:

5. Transferencias Internacionales de Datos

As a Peruvian travel agency, your personal data is primarily processed within Peru. However, in some cases, your data may be transferred internationally:

  • When booking international flights through foreign airlines
  • When using cloud-based services or email platforms hosted outside Peru
  • When processing payments through international payment gateways

In all cases, we ensure that adequate security measures and data protection standards are in place.

6. Cómo Protegemos Tus Datos

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure:

Encriptación

SSL/TLS encryption for data transmission on our website

Control de Acceso

Restricted access to personal data on a need-to-know basis

Capacitación del Personal

Regular training for employees on data protection practices

Almacenamiento Seguro

Password-protected systems and secure cloud storage

Note: While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

7. Retención de Datos

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations:

Booking & Reservation Data
7 years (for accounting and tax purposes)
Payment & Invoice Records
10 years (legal requirement in Peru)
Marketing Comunicacións
Until you opt out or request deletion
Correspondence & Emails
5 years from last communication

After the retention period expires, we will securely delete or anonymize your personal data.

8. Tus Derechos (Derechos ARCO)

Under Peruvian Law No. 29733, you have the following rights regarding your personal data:

A

Acceso

Request information about what personal data we hold about you and how we use it.

R

Rectificación

Request correction of inaccurate or incomplete personal data.

C

Cancelación

Request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.

O

Oposición

Object to the processing of your personal data for specific purposes, such as marketing communications.

Cómo Ejercer Tus Derechos

To exercise any of these rights, please contact us at:

We will respond to your request within 20 business days as required by Peruvian law. You may need to provide proof of identity to process your request.

9. Cookies y Analíticas Web

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic:

You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

10. Children's Privacy

Our services are not directed at children under 18 years of age. When minors travel with our agency, their personal data is provided by their parents or legal guardians who consent to the processing of such data on behalf of the minor.

For minors traveling, we require:

  • Valid identification (passport or ID)
  • Notarized parental authorization if traveling without both parents

11. Changes to This Política de Privacidad

We may update this Política de Privacidad from time to time to reflect changes in our practices, legal requirements, or business operations. Any significant changes will be communicated through:

  • Posting the updated policy on our website
  • Email notification to registered customers (for material changes)

The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

12. Quejas y Autoridad Reguladora

If you believe your data protection rights have been violated, you have the right to file a complaint with:

Autoridad Nacional de Protección de Datos Personales

Autoridad Nacional de Protección de Datos Personales

Entity: Ministerio de Justicia y Derechos Humanos del Perú

Website: www.minjus.gob.pe

Teléfono: (01) 311-8989

However, we encourage you to contact us first so we can address your concerns directly.

Contacta a Nuestro Equipo de Protección de Datos

If you have any questions about this Política de Privacidad or how we handle your personal data, please reach out to us:

Address

Apv francisco palao A-2, calle el olivo
San Sebastián, Cusco 08000, Peru