General Terms and Conditions - PERU RESERVATIONS E.I.R.L.

By confirming your reservation with PERU RESERVATIONS E.I.R.L. (here in after referred to as "the Company"), the customer (here in after referred to as "the Passenger" or "the Client") expressly and irrevocably declares that they have read, understood, and accepted in their entirety the terms and conditions described herein, which govern the contractual relationship for the provision of tourist services. Careful reading is recommended before proceeding with any payment.

In accordance with the Peruvian Personal Data Protection Law (Law No. 29733), the Company acts as the controller of the personal data provided by the Passenger. This information will be used confidentially and exclusively for the following purposes:

- Management, processing, and confirmation of the reservation.
- Operational and logistical coordination with suppliers.
- Communication related to the contracted service.
- Billing and issuance of payment receipts.

The Passenger may exercise their rights of access, rectification, cancellation, and opposition (ARCO) by contacting us through our official channels. For further details, please refer to our complete Privacy Policy on our website.

Initial Payment: To confirm any service, a non-refundable deposit of 50% of the total package cost is required.

Outstanding Balance: The remaining balance (50%) must be paid in full prior to your arrival in Peru, no later than 24 hours before the program start date. Failure to settle the balance within the specified timeframe may be considered a cancellation by the client and will be subject to the penalties outlined in Section 6.

Currency and Pricing: All quoted prices are in US Dollars (USD). Payments made in other currencies (e.g., Peruvian Soles - PEN) will be calculated using the interbank exchange rate published by the SBS (Superintendency of Banking, Insurance, and AFP) on the transaction date. Prices are per person and may be subject to adjustments due to changes in taxes, government fees, or airline fuel surcharges, which will be communicated in a timely manner.

Our itineraries are designed as a travel guide. PERU RESERVATIONS E.I.R.L. reserves the right to modify the order of excursions, accommodations, or routes for operational, logistical, or force majeure reasons, or to optimize the experience, while always ensuring that all included services are provided. The Company commits to informing the client of any significant changes as far in advance as possible.

The Passenger declares that they understand and accept the following:

It is their responsibility to provide accurate and complete personal information (full name as it appears on travel documents, date of birth, nationality, etc.) for the correct issuance of tickets and reservations.

They must carry their original passport and/or identification document used for the reservation throughout the entire trip. It is their responsibility to verify visa requirements and necessary documentation for entry into Peru.

For passengers over 65 years of age participating in hiking and/or adventure tours (such as the Inca Trail, Salkantay, etc.), it is mandatory to present a medical certificate of good health and physical fitness issued no more than 30 days prior to the tour start date.

TRAVEL INSURANCE IS HIGHLY RECOMMENDED: The Company requires that the Passenger purchase comprehensive travel insurance covering, at a minimum, trip cancellation, medical assistance, emergency evacuation, medical repatriation, and lost luggage. PERU RESERVATIONS E.I.R.L. shall not be responsible for expenses incurred due to lack of insurance coverage.

The Company reserves the right to immediately suspend services, without any refund, if the Passenger shows signs of drunkenness, use of prohibited substances, disorderly conduct, or behavior that risks their safety, the safety of other passengers, the guide, or equipment. All expenses resulting from this suspension (e.g., return transportation, non-included accommodation) will be borne by the Passenger.

No refund will be provided for services not used due to the Passenger’s voluntary decision (e.g., choosing not to take a train, leaving a tour midway).

For Minors:
It is mandatory to present the minor’s identification document (ID or Passport). If the minor travels with one parent, with third parties, or alone, a notarized travel authorization from both parents, valid for no more than 90 days and permitting the minor to leave the country, is required. This document is mandatory for presentation to Peruvian immigration authorities. The Company is not responsible if the minor is prevented from traveling due to lack of this documentation.

All cancellation requests must be submitted in writing through our official channels.

Cancellation 30 or more days prior to the tour:
50% of the initial payment will be refunded.
(Example: If the initial payment was $500, $250 will be refunded).

Cancellation 29 to 15 days prior to the tour:
100% of the initial payment (50% deposit) will be retained.

Cancellation 14 days or less prior to the tour:
100% of the total tour cost will be retained.

Non-Refundable Services (No Exceptions):
Certain services, due to their nature of immediate issuance and supplier policies, are non-refundable. These include but are not limited to:

Inca Trail and Machu Picchu entrance tickets.
Domestic and international flight tickets.
Train tickets (Perurail, Inca Rail).
Entrance fees to archaeological sites.
Overflight fees (Nazca Lines).

These services are invoiced and paid to the provider immediately upon booking.

PERU RESERVATIONS E.I.R.L. shall not be held liable nor provide a full refund for interruptions, modifications, or cancellations of services due to circumstances beyond our direct control, including but not limited to:

Adverse weather conditions (torrential rains, landslides, snowfall).
Natural disasters (earthquakes, tsunamis, volcanic eruptions).
Force majeure or acts of God.
Social unrest (strikes, work stoppages, road blockades, social protests).

Decisions or regulations imposed by governmental or health authorities (pandemics, quarantines, closures of airports or cultural sites).

In such cases, the Company commits to:

Rescheduling services if possible and agreed upon by the client.
Issuing a voucher for the total amount paid, valid for 12 months, to be used by the same client or transferred to a third party.
Seeking viable operational alternatives to fulfill the itinerary to the extent possible.

Note: Additional expenses incurred by the client (e.g., extra hotel nights, meals, replacement flight tickets) will not be covered by the Company, reinforcing the necessity of adequate travel insurance.

PERU RESERVATIONS E.I.R.L. acts as an intermediary (tour operator) between the Client and the final service providers (hotels, airlines, railway companies, restaurants, etc.). Therefore, the Company shall not be held liable for injuries, personal damages, property loss, accidents, delays, irregularities, or expenses incurred resulting from acts, omissions, or negligence of such providers, or of any other service provider selected by the Passenger.

These terms and conditions shall be governed by and interpreted in accordance with the laws of the Republic of Peru. For any dispute or discrepancy arising from the interpretation, execution, or breach of this contract, the parties expressly submit to the jurisdiction of the Courts and Tribunals of the city of Cusco, waiving any other jurisdiction that may otherwise apply.